How to request account deletion

You can request that your myupstage TheatreOS account and its associated data be permanently deleted. There are two ways to do this:

1. Use the form below. Enter the email address associated with your account and submit the request. Our team will verify ownership and process the deletion.
2. Email us directly. Send a deletion request from your account email address to support@myupstage.com with the subject "Account Deletion Request".

We verify that the request comes from the account owner before deleting any data. Requests are typically completed within 30 days.

What data is deleted and what is kept

Data that is permanently deleted

• Your profile information (name, email, photo, bio, skills)
• Your login credentials and password
• Show memberships, roles, and chat messages you posted
• Rehearsal, talent-search, and onboarding preferences linked to your account
• Upstage Together / Audience Rewards membership profile and saved preferences

Data that may be retained

• Records required for legal, tax, accounting, or fraud-prevention purposes — such as completed ticket purchase and payment records — are kept for up to 7 years as required by law, then deleted.
• Anonymized or aggregated data that can no longer be linked to you may be retained for analytics.

Retention period: account and profile data are deleted within 30 days of a verified request. Legally required financial records are retained for up to 7 years and then permanently deleted.